Privacy policy
Last updated: 27th December, 2025
Wendy Morrison Design (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information transparently and responsibly.
This Privacy Policy explains how we collect, use and share personal information when you visit our website, contact us, or engage with our designs and services.
Who we are
Wendy Morrison Design
Suite 16, Vineyard’s Business Centre, Saughland, Pathhead, Midlothian, EH37 5XP
Email: gregor@wendymorrisondesign.com
Information we collect
We may collect the following information:
- Contact details – such as your first name, email address, and (if provided) telephone number
- Enquiry information – details you provide when requesting a consultation or custom rug enquiry
- Transaction information – details relating to purchases, including those completed offline
- Website usage information – information about how you use our website, collected via cookies and similar technologies
We do not intentionally collect sensitive personal data.
How we use your information
We use your information to:
- respond to enquiries and appointment requests
- provide consultations, quotes and related services
- process purchases and manage orders
- communicate with you about your enquiry or request
- send marketing updates if you choose to receive them
- personalise communications and experiences
- understand how clients discover our designs
- measure and improve the effectiveness of our marketing and advertising
Service communications vs marketing
When you submit an enquiry or request a consultation, we may contact you to respond to that request or provide the service you asked for.
This type of communication is service-related and does not require marketing consent.
Marketing communications (such as newsletters or promotional updates) are optional and are only sent if you choose to receive them.
Marketing, personalisation and advertising
If you choose to receive updates from Wendy Morrison Design, we may use your information to:
- send you emails and updates about our collections and services
- personalise communications
- understand how clients discover our designs
- measure the effectiveness of our marketing and advertising
To do this, we use advertising and analytics tools, including the Meta Pixel and the Meta Conversions API.
These tools help us understand which marketing activities lead to enquiries, consultations and purchases, including those that take place offline.
Where required, we share encrypted (hashed) versions of information such as your email address with advertising partners (including Meta). This allows performance measurement without sharing personal information in plain text.
We do not share sensitive personal data, payment information, or free-text enquiry messages for advertising purposes.
Cookies and tracking technologies
Our website uses cookies and similar technologies to support essential functionality, analytics and personalised advertising.
When you visit our website, you can choose whether to allow non-essential cookies, including those used for marketing and analytics.
Your cookie choices control tracking that takes place on our website, such as browser-based analytics and advertising pixels.
These choices are separate from any marketing preferences you may set when submitting an enquiry or signing up to receive updates.
Sharing your information
We may share your information with trusted service providers who help us:
- operate our website
- manage enquiries and customer relationships
- process orders
- send emails
- measure marketing performance
These providers only process information on our instructions and are required to protect it.
We do not sell your personal information.
How long we keep your information
We keep your information only for as long as necessary to:
- respond to enquiries
- provide services
- maintain your communication preferences
- meet legal and accounting requirements
You may request deletion of your information at any time.
Your choices and rights
You have the right to:
- access your personal information
- ask us to correct or delete it
- withdraw marketing consent at any time
- object to certain types of processing
You can withdraw marketing consent by:
- clicking the unsubscribe link in our emails, or
- contacting us at gregor@wendymorrisondesign.com
Withdrawing consent will not affect any service-related communication or enquiry you have requested.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Email: gregor@wendymorrisondesign.com